FAQs

Trappers Transport provides a wide range of transportation and logistics services, including temperature-controlled transportation, cross-border logistics, LTL (Less-Than-Truckload) distribution, real-time tracking solutions, and more.

You can contact us by phone at (800) 561-9696 or by email at sales@trapperstransport.com. You can also visit our Contact page for more information.

Our main offices are located at 1300 Redonda Street, Sunnyside, MB R5R 0E7. We also have hubs in Winnipeg and Vancouver to serve your transportation needs.

Our office hours are Monday to Friday, 8:00 AM to 5:00 PM. For after-hours support, please contact our emergency hotline at (800) 561-9696.

Trappers Transport offers transportation services across Canada and the United States, with a focus on temperature-controlled logistics and cross-border transportation.

We specialize in transporting temperature-sensitive goods, perishable items, and general freight. This includes food products, pharmaceuticals, and other high-value items requiring careful handling.

Drivers can access a range of resources, including the Driver Handbook, safety protocols, route planning tools, compliance information, training programs, and health and wellness resources on our Driver Resource Portal.

To become a driver for Trappers Transport, visit our Careers page to view available positions and submit an application. We look for experienced and dedicated professionals to join our team.

We offer various training programs for our drivers, including safety training, compliance training, and professional development courses. These programs are designed to enhance skills and ensure the highest standards of service.

Drivers can access route planning tools through the Driver Resource Portal on our website. These tools help you plan efficient routes and manage your time effectively.

We provide health and wellness resources to support our drivers’ physical and mental well-being. This includes tips for healthy eating, exercise routines, and stress management strategies.

If you encounter any issues or incidents on the road, please contact our driver support team immediately. We are available 24/7 to assist you with any concerns.

We prioritize driver safety through comprehensive training programs, regular vehicle maintenance, and adherence to safety protocols. We also provide resources and support to help drivers manage their health and well-being on the road.

We require our drivers to have a valid commercial driver’s license, a clean driving record, and relevant experience in the transportation industry. Additional qualifications may be required for specific roles.

In the event of any discrepancies or damages during transit, you can file a freight claim using our Freight Claim Form available on the Resources page. We strive to resolve all claims promptly and efficiently.

You can update your account information by logging into our online customer portal or by contacting our customer support team.

For any additional assistance or inquiries, our customer support team is here to help. Contact us at (800) 561-9696 or email sales@trapperstransport.com for prompt support.

We value your feedback and encourage you to share your experiences with us. You can provide feedback through our website’s contact form or by emailing us directly.

If you experience any issues with your shipment, please contact our customer support team immediately. We will work with you to resolve the issue as quickly as possible.

To request additional services or modifications to your shipment, contact our dispatch team. We will accommodate your needs and provide any necessary adjustments.

Yes, our team is available to discuss your specific logistics needs and provide tailored solutions. Contact us to schedule a consultation with one of our logistics experts.

Yes, Trappers Transport provides warehousing and storage solutions to accommodate your logistics needs. Our facilities are equipped to handle a variety of goods, including temperature-sensitive items.

We offer expedited shipping options for time-sensitive deliveries. Contact our dispatch team to discuss your requirements and schedule expedited services.

Yes, we offer logistics consulting services to help you optimize your supply chain and improve efficiency. Our experts can provide tailored solutions based on your specific requirements.

If your shipment requires specialized equipment or handling, please inform our dispatch team when scheduling your pickup. We will ensure the necessary arrangements are made to accommodate your needs.

We have the capability to handle oversized and heavy cargo. Contact our dispatch team to discuss your specific requirements and ensure proper arrangements are made.

Yes, we offer white glove delivery services for high-value or delicate items. This service includes special handling, delivery to the exact location, and unpacking if needed.

We employ strict security measures, including GPS tracking, secure facilities, and trained personnel, to ensure the safety and security of high-value shipments.

We are always looking for talented individuals to join our team. Visit our Careers page to view current job openings and apply online.

Trappers Transport offers competitive salaries, comprehensive benefits, and opportunities for professional growth. We are committed to providing a supportive and inclusive work environment.

You can request a shipping quote by filling out our Rate Request Form available on our website. Provide the details of your shipment, and we will get back to you with a competitive rate.

The Bill of Lading is a document that serves as a receipt for freight services and a contract between the shipper and the carrier. It includes details about the shipment, such as the type of goods, quantity, and destination. You can download the Bill of Lading form from our Resources page.

To schedule a pickup, please contact our dispatch team at (800) 561-9696 or use the online scheduling tool available on our website. Provide the necessary details about your shipment, and we will arrange the pickup at your convenience.

LTL shipping involves transporting smaller freight shipments that do not require a full truckload. This is a cost-effective option for businesses that need to ship smaller quantities of goods.

You can track your shipment in real-time using our tracking tools. Simply enter your tracking number on the Track Your Shipment page to get the latest updates on your delivery status.

The estimated delivery time depends on the origin, destination, and type of service selected. Our dispatch team will provide you with an estimated delivery time when you schedule your shipment.

Yes, you can request a change to the delivery address by contacting our customer support team at (800) 561-9696. Please note that additional charges may apply.

If your shipment is delayed, please contact our customer support team for assistance. We will provide you with updates and work to resolve any issues as quickly as possible.

Proper preparation of your shipment is essential to ensure safe and efficient transport. This includes using appropriate packaging, labeling your shipment correctly, and completing all necessary documentation. Refer to our Shipping Instructions guide for detailed information.

LTL (Less-Than-Truckload) shipping involves combining shipments from multiple customers in one truck, which is cost-effective for smaller loads. FTL (Full-Truckload) shipping means your shipment fills the entire truck, which is more cost-effective for larger loads and offers faster delivery times.

The shipment process typically involves scheduling a pickup, preparing the shipment with proper packaging and labeling, completing necessary documentation, tracking the shipment in transit, and ensuring timely delivery. Our team is here to assist you at every step.

We use temperature-controlled logistics to maintain the integrity of perishable goods. Our fleet is equipped with advanced temperature monitoring systems to ensure products are kept at optimal conditions throughout the transportation process.

For cross-border shipments, you need to complete the appropriate customs declaration forms to ensure compliance with international regulations.

We stay up-to-date with the latest regulatory requirements and implement rigorous compliance protocols. Our team ensures that all shipments meet the necessary standards to avoid delays and ensure smooth operations.

Transporting temperature-sensitive goods requires specialized equipment and strict adherence to temperature control guidelines. Our fleet is equipped with advanced temperature monitoring systems to ensure your goods are transported under optimal conditions.

We follow all regulations for the safe transport of hazardous materials, including proper labeling, documentation, and handling procedures. Our drivers receive specialized training to handle hazardous materials safely.

You can obtain copies of your shipping documents by contacting our customer support team. Digital copies are also available through our online customer portal.

Shipping to international destinations requires compliance with various customs and regulatory requirements. Our team can assist you with the necessary documentation and procedures to ensure a smooth international shipment.

We adhere to strict food safety regulations and guidelines to ensure the safe transport of food products. Our team is trained in food safety practices, and our equipment is regularly inspected to maintain high standards.

To apply for a credit account, please complete our Credit Application form available on the Resources page. This allows us to process your shipments more efficiently and provide flexible payment options.

We accept various payment methods, including credit cards, electronic funds transfers, and other standard payment options. For specific payment inquiries, please contact our billing department.

You can view and pay your invoices online through our customer portal. Log in with your account credentials to access your billing information and make payments securely.

If you have a billing dispute, please contact our billing department immediately. We will review your case and work to resolve the issue as quickly as possible.

To set up recurring payments, please contact our billing department. We offer options for automatic billing to ensure timely and hassle-free payments.

Real-time tracking is available for all shipments. You can set up tracking by entering your shipment details on our Track Your Shipment page or by contacting our customer support team.

Our fleet is equipped with advanced temperature monitoring systems that provide real-time data and alerts to ensure the integrity of temperature-sensitive shipments.

Yes, you can opt-in to receive notifications about your shipment status via email or SMS. Contact our customer support team to set up notification preferences.

Trappers Transport is committed to sustainability. We utilize eco-friendly practices, including optimizing routes for fuel efficiency, using energy-efficient equipment, and implementing recycling programs at our facilities.

You can learn more about our sustainability initiatives by visiting the Sustainability section on our website. We provide detailed information about our efforts to reduce our environmental impact.